Right of Cancellation

Article 64 of Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code) entitled “Exercising the Right of Cancellation” provides that “consumers have the right to cancel any contract stipulated at a distance or negotiated outside a physical store within 10 business days, without incurring any penalties and without giving a reason for the cancellation".

In compliance with the requirements of the Consumer Code, SHOPIFEX adopts the following provisions regarding the Right of Cancellation.

General Provisions

Only if you as the Customer stipulating the contract qualify as a Consumer (see definition of “Consumer” under “Definitions” in the General Conditions of Sale), may you exercise your right of cancellation as provided for by the Consumer Code.

If, instead, you stipulated the on-line contract as a Professional (see definition of “Professional” under “Definitions” in the General Conditions of Sale), the provisions of the civil code will apply.

According to the provisions of the Consumer Code, as the Customer-Consumer you have the right to cancel the purchase without incurring any penalties or specifying a reason within 14 days of the date you received the product or, in the event of purchase of several products delivered separately but part of a single order, of the date you received the last product.

If, as the Customer-Consumer, you intend to exercise your right of cancellation, you must notify SHOPIFEX via your explicit declaration as follows: 

  1. by starting the return process, from the “My orders” section in the “My SHOPIFEX account” space on the Site;
  2. by registered letter with return receipt, sent to the Seller’s registered office at the address: via San Terenziano 9, 06035 – fraz. Marcellano – Gualdo Cattaneo (PG) – Italy; 

Should you decide to use the online return process, there is another distinction to make:

  • If you have a personal account on SHOPIFEX, after you log in, you can access your personal area, select the option “Order History and Details”, and from the list of orders select “Details” for the order which you wish to return. You can select the items and quantities you wish to return under the section “Order Details”. You can also follow the steps for the refund process in this section.
  • If you made the purchase as a guest, you can still use the online return process by filling out the form available at the following address: https://shopifex.com/en/return-form

To formalize your declaration of cancellation you also have the option of using the form as per Annex I, Part B of Italian Legislative Decree no. 21/2014, the text of which is provided below:

Cancellation Declaration Form as per Article 49, Paragraph 1, Letter h)

SHOPIFEX di Pugnali Debora
via San Terenziano, 9
06035 – Fraz. Marcellano – Gualdo Cattaneo (PG)
Italy 

shopifex@pec.it

I, the undersigned, ................................., resident in ............................. ................................ (street address), with tax ID:.................................., hereby give notice that I cancel my contract of sale of the following products: ......................................................................................................................................................................................................................................................................................................................... (product code)

ordered on ................ and received on ......................

....................................... (city and date of cancellation)

Signature

....................................

Pursuant to Article 57 of the Consumer Code, if you exercise your right of cancellation you are required to return the goods within 14 days of the date of your communication to SHOPIFEX regarding your desire to cancel the contract.

The merchandise must be shipped back to the Seller’s registered office at the following address: SHOPIFEX di Pugnali Debora, via San Terenziano 9, 06035 – fraz. Marcellano – Gualdo Cattaneo (PG) – Italy. 

Conditions for Exercising the Right of Cancellation

The right of cancellation is subject to the following conditions:

  • the returned products must be complete and intact;
  • the returned products must not be used, worn, washed, damaged or altered in any way;
  • products that were personalized upon a request made by you at the time of ordering are not eligible for return;
  • the returned products must be in their original, undamaged packaging, with all original parts (including packing, tags and any accessory documents and items) and complete with their related fiscal documents;
  • the returned products must be sent to the Seller in a single shipment. 

Failure to exercise your right of cancellation according to the terms and conditions specified above (e.g. after the 14 days provided for by law, without following the return instructions, or if the product has been damaged), the Seller will re-ship the purchased products to you and charge you for the additional shipping expenses incurred.

Refunds

If you exercise your right of cancellation correctly, the Seller will refund you as the Customer-Consumer the price of the products and the shipping expenses (apart from any additional cost you paid for a different and more expensive shipping option than the standard option).

The refund will be made within 14 days of the date the merchandise was delivered at the Seller’s address and once the product’s integrity and the validity of the cancellation have been verified. 

The refund will be issued by the same method you used to pay for your purchase.

Product Returns

If you make a return, shipping expenses will be your responsibility.

You may return the merchandise using a carrier of your choice. However, if it is not delivered to the Seller, you must show proof that the goods were shipped back to the Seller according to the conditions listed above.

In such a case, you will be exempted by the Seller from liability in the event of loss of or damage to the products for which the carrier is responsible.

Contact

You may request information or clarification about exercising your right of cancellation at any time by using the Contact Form provided in the “SHOPIFEX Account” section, selecting “Customer Care” as the “Subject Heading”, or by sending an email to the address customerservice[at]shopifex.com

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